Last updated: 3 October 2026
This English version is a translation provided for information only. The legally binding version is the German Widerrufsbelehrung; in the event of discrepancies, the German text prevails.
Consumers who purchase credits (top-up) have a right of withdrawal in accordance with the following information. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 BGB). Businesses have no statutory right of withdrawal.
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (SurvAI by A+R UG (haftungsbeschränkt), Nerostraße 18, 65183 Wiesbaden, Germany, telephone +49 15117781714, email info@surv-ai.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
End of withdrawal information
For a contract for the supply of services, the right of withdrawal expires once we have fully performed the service, provided that we began performance only after you gave your express consent and at the same time confirmed your knowledge that your right of withdrawal expires upon full performance of the contract by us (Section 356(4) BGB).
When you purchase credits, the contract is fully performed as soon as all credits purchased with the top-up concerned have been consumed. For credits consumed before your withdrawal you owe compensation in accordance with the preceding paragraph; for unused credits you receive back the corresponding share of your payment.
Where a service is to be classified as the supply of digital content not on a tangible medium, the right of withdrawal already expires once we have begun performance after you expressly consented to our beginning performance before the withdrawal period expires, confirmed your knowledge that by giving this consent you lose your right of withdrawal once performance begins, and we provided you with a confirmation under Section 312f BGB (Section 356(5) BGB).
Without your express consent, we begin performance only after the withdrawal period has expired; the credits are then credited to you only at that time.
(Complete and return this form only if you wish to withdraw from the contract.)
(*) Delete as appropriate.